Returns & Exchanges

At Sveston, we stand behind the craftsmanship of our timepieces and offer a flexible 30-day return policy to ensure your complete satisfaction. If you are not entirely pleased with your purchase, we are here to assist with a seamless exchange or refund process.

1

Initiate Your Request

Contact our customer support team via email or our online portal with your order number and reason for return within 30 days of delivery.

2

Package Your Item

Ensure the watch is in its original, unworn condition with all protective films, tags, and luxury packaging intact to qualify for a full refund.

3

Ship to Service Center

Affix the provided return shipping label to your package and drop it off at any authorized courier location for secure transit back to our warehouse.

4

Quality Inspection & Refund

Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing